Lowe's Home Improvement in Champaign, IL Open now

Reviews about Lowe's Home Improvement

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  July 10, 2020, by Justin Pike
  My wife and I purchased a Samsung dish washer from the Champaign, IL location on 11/28/2017 where it was supposedly ordered. I got a call from the installers on 12/1/2017 and set an install appointment on 12/12/2017 between 9 and 11AM. On 12/12/2017 at 10:53 AM I got a phone call from the service desk stating that the installers had been there to pick up the dishwasher twice and that no one could find it. I asked to speak with a manager and was told that they were currently on the other line with another customer and that he would call me back in 20 minutes. 45 minutes went by and I decided to go get the receipt from my wife and just make a trip to the store. After waiting an hour and a half I finally get a phone call from a manager and advise that I was in town and just going to stop by the store. When I got there I talked to Melanie. She helped the situation and did a partial reimbursement and re ordered the dishwasher and rushed it. We were told then that as soon as the dishwasher got there that we would be hearing from the installers to set up a time and date to install. On 12/20/2017 I called to check on the status of the ordered dishwasher due to us not hearing anything, I was told that the dishwasher was received 12/18/2017 and that I should hear from the installer in the next day or 2. On 12/23/2017 my wife and I were in the area and still hadn't heard anything from the installer so we talked to the manager on duty (Travis) and filled him in on the situation. He looked into it and said that the issue was that the new dishwasher was ordered under a different phone number (my wife's) and the installer hadn't been notified that the dishwasher was there. The manager then told us that he would call the installer and we should hear something Tuesday or Wednesday. I didn't hear anything Wednesday 12/27/2017 so I emailed corporate that evening. Thursday morning I got an email back stating that the head store manager would be getting in touch with me about the issue. By 10:30 the installers had then called and scheduled the install and I had a voice mail from the store manager stating that there had been a miscommunication and he is taking care of everything right then and there. Dish washer was finally installed 1/2/2018 with no issues and a great product. If you are wanting an appliance in a timely manner it wont happen, just feel like the ball was dropped way to many times. Hope our next appliance purchase wont be as painful.
• ★ ★ ★ ★ ★

  September 10, 2019, by Chris Leonard
  We bought a washing machine recently and had to have it delivered. They we're on time and efficient. And removed the old machine from the basement. They did excellent work.
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  July 23, 2019, by Tricia Willenborg
  Their installation service is awful. We had 2 different orders. The first, they said they would have installed in 2 wks, it took them 8 and then they installed the wrong carpet. They promised someone would contact us about the problem, but never did. We cancelled the second order because we tried to confirm the carpet in store before install and the person working had no clue what he was doing. After 45 min he admitted he honestly didn't know how to do it so we went to the customer service desk where the one lady ignored us and the other rudely told us to come back when Joe was working, no one else in store. I would not recommend them for any products that require installation.