Sears Hometown Store in Champaign, IL Closed now

Reviews about Sears Hometown Store

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  August 11, 2019, by Eric Finn
  I just had a very poor customer service experience with whom I believe was the store manager. I went there yesterday looking for a belt for my riding lawnmower. I did not have aprt number for the belt but I did have the model number for the mower. The man looked up the model number and located a belt, whicj I purchased. Today I went to install the new belt, while removing the old I noticed the belts were 2 different lengths. I went to tje internet and found that Sears parts look up site. I used the site to locate the belt and part mumber i needed. I then proceeded to call the sears store, which is 45 mins. away, to ask if they carried the part number I was looking for. The man I spoke to, who was the same man who sold me the wrong belt yesterday, was very short with me and refused to let me tell him the part number I was looking for or look to see if they had it. So I drove the 45 min. Drive walked in found that they did have the correct belt. I did not purchase the correct belt, I returned the incorrect belt and I will go somewhere else to buy the correct belt. As long as this guys works at this sears I will no longer shop there nor recommend anyone else shop there.