Zales in Champaign, IL

Reviews about Zales

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  March 30, 2020, by Heather
  These guys know customer service. The staff are friendly, professional, patient, and always have a smile on their face. Some of the staff members have remembered me when I come in for my ring cleanings. My fiance and I came in here to look at rings because my promise ring from JCPenneys folded like a bow or infinity symbol. I've had it happen to my class ring in high school too but no one has been able to give me a reason as to why it happens for me to avoid doing whatever it is that is causing it. And before anyone comments, I work in an office - no heavy lifting, and I always take it off before cleaning with harsh chemicals. Well less than 2 weeks after getting my promise ring back from getting it fixed it folded again. So now we were looking for a replacement and a possible engagement ring. By then my fiance was done getting rings from JCP. I know he should've went by himself to look at rings but he knew I wanted a specific style so he let me tag along. We showed the staff what my old ring looked like before getting it refunded at JCP and they weren't sure how it happened either. They helped us look at possible ring choices. I knew I wanted a halo style ring. I was mainly concerned about the height of the ring because I've heard 1 too many stories of fingers nearly coming off from a snagged ring. The staff showed us many styles of the halo cut and in various metal types. We wanted to stay away from the sterling silver since that is what my promise ring was. I found the perfect ring and fell in love with it. I didn't want to put it down. We left to return my old promise ring and after my fiance saw how upset I was for leaving that ring, we went back and looked into financing options. The staff offered 2 types of financing that we qualified for and we left with the right that day! Lets just say I wasn't upset anymore. Of course my fiance did the correct thing of asking my dad for my hand before proposing with the ring but let me tell you the waiting to get that ring back on my finger was agony! We got the lifetime warranty as well so I come in every 6 months and have it inspected for any loose/missing diamonds and a cleaning which takes all but 3 minutes. It's been 8 months since we first got it and I'm still in love with it just as much as when I first looked at it. We've been back since the initial purchase to look at wedding bands as well. My ring was just the engagement ring - no wedding band included, but Zales has a great selection that fits the same style as my ring to match and compliment it.
• ★ ☆ ☆ ☆ ☆

  March 14, 2019, by jacquelin nunez
  Worst experience of my life. I made an online order to arrive at this location. They will NEVER answer the phone in the morning. You are lucky if they answer by 1pm. I called 20 times to see if my order was there so I can pick it up before I left the area since I was going to Chicago for the holidays. They never answered and when they did, they told the package was there before I left. Made me really mad because my mother didn’t get her present on Christmas. I am now calling to attempt to get my tracking number because I asked for my package to be delivered to a Zales closer to me, and guess what? They won’t answer the phone. My first and last time to deal with this location specifically. Thanks for nothing!